FAQ

Answers To Common Questions About Our CMMS Software

We want to make sure your experience with Maintenance Care is open and all your questions find answers. To help, we’ve put together a list of common questions that we hear all of the time from people just like you. They're split into three categories and cover a lot of what we find people are looking for.

Explore some of the frequently asked questions about CMMS and facility management software. If we still haven’t answered your question — let us know and we’ll be happy to help. Remember, you can always Book a Demo with one of our experts to get an in-depth look at how Maintenance Care works!

About Maintenance Care

Is Maintenance Care 100% Web Based?

Yes. From start to finish Maintenance Care was created for the web, on the web. There are no installations or downloads needed to work with Maintenance Care, and you can access your information from any web connected device.

Can Work Orders Be Emailed And Or Text To My Team?

Yes. You have the ability to automate email notifications by type of request or building area for every work order.

Is There A Mobile App For The CMMS?

Yes. Maintenance Care has designed a CMMS Mobile App that is easy to use and can be installed on Android or Apple devices.

How Often Is The CMMS Software Updated?

Although your price won't change, Enterprise Edition users benefit from consistent upgrades to the CMMS System. Typically, we like to do updates once per quarter, but keep in mind, your service will not be interrupted in the process.

What Training Do You Provide For Your CMMS Users?

Maintenance Care offers full comprehensive on-boarding training for you and your entire team. Not only that, customer support is included in your membership so you can contact us anytime if you have any issues at no extra cost.

Are There Any Hidden Costs?

No. The monthly price you are quoted for your organization is all you will have to pay to continue using Maintenance Care. We do not limit the amount of users, tasks, PMs or assets you enter in the system. Extras could include training and set up costs, or if you choose to purchase temperature sensors and Get Sensored. There are additional costs for onsite asset data entry services and additional space center storage, all optional.

What Is The Cost Of Maintenance Care?

The Maintenance Care membership is very competitive and is based on the size of your facility and can easily be determine by contacting Maintenance Care directly. Multiple locations will qualify you for bulk discount savings.

Are There Any Long Term Contracts?

No. Maintenance Care memberships are month to month, so you do not need to sign any long term agreement and can cancel anytime with 30 days notice.

Will Maintenance Care Work For Small Businesses As Well As Large Corporations?

Absolutely. Because Maintenance Care is fully scalable, it works well for small organizations with one maintenance person or with large multi-location organizations with many maintenance employees at different levels.

What Operation System Does Maintenance Care Run On?

Maintenance Care can be accessed from any type of mobile browser including Internet Explorer, Firefox, Chrome or Safari. The back-end of the CMMS Software is built on mySQL Databases with Java front end and Sencha Touch Interface design.

Security

Where Is The Data Stored?

All of the information is saved and backed up several times on our hosted servers, which provides a greater security for your data. For the main application, we use iWeb in Montreal, QC, and for the the Space Center we use AmazonS3 Cloud Storage.

What Type Of Database Does It Use?

Maintenance Care utilizes the power of mySQL databases for the back end. The application is written in Java with Ajax layouts. The Mobile app utilizes the latest Sencha 2 technology.

What Type Of Encryption Does It Use?

Maintenance Care utilizes one of the most reliable Security Certificate available so it is most compatible with all browsers and most networks. All of our communication within the system is done via an HTTPS secure connection.

Who Does The Data Belong To?

In our Terms and Conditions we clearly state that the information that you enter inside of your Maintenance Care account is your property and you can export it from the software at anytime. We make sure it is safe and backed up regularly for you.

About CMMS

What Is A CMMS?

CMMS (Computerized Maintenance Management System) is a computer system created to simplify the maintenance management process. Its features may include the management of Work Orders, the planing and execution of Preventive Maintenance and the more detailed aspects of Asset Tracking.

What Is Work Order Management Software?

Work Order Management Software is a computer system to aid in the communication and management of daily tasks. These tasks often get recognized by visitors or residents of a facility, and the work order management software helps in providing a way for those issues to be related to the right person.

What Industries Benefit From A CMMS System?

The way we see it, pretty much every industry can benefit from using a CMMS Software. Since every industry requires work to be done, both on an occasion basis and on a repeating basis, a well functioning CMMS System can only help in organizing those individuals who are responsible for managing those tasks.

What Is The Difference Between A CMMS And Facility Management Software?

In essence, both are the same. CMMS (Computerized Maintenance Management System) is just another way to describe what Facility Management Software does.